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FAQs

Updated: Oct 3, 2020

  1. Which company are the packages shipped through?

We ship domestic packages through USPS, United States Postal Services. We do not ship internationally at this time.


2. What is the shipping process?


As we work diligently to ensure quality of these handmade products we ask that once your order is placed, please allow 3-10 business days for processing of your order until shipped, even when choosing priority shipping. Please allow 2-7 business days for tracking information to upload in the system.


3. How long does shipping take?


Domestic shipping takes approximately 2-14 business days.


4. What do I do if I am dissatisfied with my product?


If you are dissatisfied with your products, please send an email to shaibellabody@gmail.com with your order number and what product you are dissatisfied with or DM @shaibellabody.


5. What is the refund policy?

Due to health concerns regarding COVID-19, refunds and exchange will not be accepted at this time. Please continue to stay safe.


6. Where is the company located?


We are located in Englewood, NJ.


7. What do I do if a product is sold out?


Unfortunately, we do not have specific restock dates. You may sign up for restock notifications on the website.


8. What products are suitable for use on babies?


All products are safe for infants.



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